Careers

Family Service Advisor

Hillside Memorial Park and Mortuary is currently seeking a Family Service Advisor to join the Hillside team in Los Angeles, California.

This is a unique opportunity to work closely with families, arranging their cemetery and mortuary plans before or at the time of need. This position works one on one with our families and requires a desire to provide the highest level of service, ensuring all details exceed expectations.

Responsibilities include providing callers and visitors with information regarding available options, collaboration with other departments in preparation for meetings with time of need families, contract and document research, memorial marker planning, aftercare follow up, CRM software data entry, and other duties as assigned.

This is a customer service position with a non-commission sales component. The following is also required:

• Strong customer service skills and the ability to communicate with empathy and sincerity.
• Excellent listening, verbal, and written communication skills.
• Excellent presentation skills.
• Ability to exercise sound judgment, privacy, and confidentiality.
• Demonstrated ability to plan, organize, and prioritize multiple tasks. Must be able to switch gears quickly
• Demonstrated ability to act with a high degree of initiative and an ability to work independently as well as part of a team.
• Strong problem-solving skills.
• Strong accuracy, attention to detail, and a positive, professional attitude and demeanor.
• Ability to demonstrate company values of integrity, diversity, respect, collaboration, quality, and kindness.
• High comfort level and working knowledge of Microsoft Office, including Outlook.
• Ability to consistently track leads and inquiries to conclusion through CRM.
• Ability to apply a consultative sales process with a focus on customer service.
• Ability to consistently and properly use a customer service call rotation system.
• College degree preferred but not required.
• A minimum of 2-4 years of consultative sales experience is preferred.

Above all, we are looking for someone who is able to address the needs of the families we serve in a compassionate and empathetic manner, while remaining consistent with our high standards and core values. This position must be able to work on Saturdays and Sundays per the rotation schedule. The hours for this position are 8:30-5:00. Remote work is not available due to the essential functions of this position. Full training and a competitive benefit package is provided.

The hourly rate of pay for this position is $28.85/hour and will increase to $36.05/hour once all training benchmarks have been met.

Established in the 1940’s, Hillside Memorial Park and Mortuary continues to be one of the most respected organizations in the community. This nationally renowned Jewish memorial park boasts a pristine setting that, together with its professional environment, offers the ideal conditions for a unique, challenging, and rewarding career.

Hillside Memorial Park and Mortuary is an Equal Opportunity Employer offering a competitive benefits package that includes, but is not limited to, medical, dental, and vision coverage, life insurance, a 403(b) retirement plan as well as paid vacation and company holidays for our full-time employees. The right candidate will follow and remain consistent with our culture, traditions, and core values while addressing the needs of the families we serve with compassion and empathy.

Marketing Assistant

Position Summary

Hillside Memorial Park and Mortuary is seeking a Marketing Assistant to provide administrative and project support to the Director of Marketing and Community Outreach and the Community Liaison Associate. The Marketing Assistant plays an important role in ensuring the smooth coordination of marketing and community outreach activities by handling scheduling, communications, and the organization of materials, reports, and event logistics.

The range of pay for this position is $24.00-$26.00/hour commensurate with experience.

Essential Functions

• Provide administrative support to the Marketing and Community Outreach team, including scheduling, correspondence, filing, and recordkeeping.
• Assist in the preparation and organization of marketing and community outreach materials, such as brochures, flyers, newsletters, and invitations.
• Perform mail merges and maintain mailing lists and databases for communications and events.
• Coordinate print and digital materials with vendors and internal departments.
• Prepare and format e-blasts and newsletters through Constant Contact.
• Track and organize inventory of marketing collateral and promotional items.
• Support event coordination and logistics, including scheduling, materials preparation, and onsite assistance.
• Proofread and edit written materials for clarity, accuracy, and brand consistency.
• Create and maintain spreadsheets and simple reports to track projects and activities.
• Perform general office tasks such as copying, filing, phone coverage, and errands as needed.
• Collaborate with staff across departments to support Hillside’s outreach and marketing goals.
• Other duties as assigned.

Required Skills and Experience

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); ability to perform mail merges is required.
• Experience with a CRM, InDesign, Photoshop, and Constant Contact strongly preferred.
• Excellent organizational, time management, and written communication skills.
• Strong attention to detail, accuracy, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and ability to work both independently and collaboratively.
• Bachelor’s degree in marketing, communications, or a related field preferred; relevant
• administrative or marketing experience may substitute.
• One or more years of office administrative experience is preferred

About Hillside Memorial Park and Mortuary

Established in the 1940’s, Hillside Memorial Park and Mortuary continues to be one of the most respected organizations in the community. This nationally renowned Jewish memorial park boasts a pristine setting that, together with its professional environment, offers the ideal conditions for a unique, challenging, and rewarding career.

Hillside Memorial Park and Mortuary is an Equal Opportunity Employer offering a competitive benefits package that includes, but is not limited to, medical, dental, and vision coverage, life insurance, a 403(b) retirement plan as well as paid vacation, and company holidays for our full-time employees. The right candidate will follow and remain consistent with our culture, traditions, and core values while addressing the needs of the families we serve with compassion and empathy.

Current Openings

Committed to Equal Opportunity and Fair Employment Practices at Hillside

Hillside Memorial Park and Mortuary is an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As an equal opportunity employer, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. 

Hillside will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Hillside is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.