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Coronavirus Update

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To Our Valued Hillside Families, Guests, and Visitors:

Hillside is committed to maintaining the highest level of service while providing best in practice precautions and safety procedures. Thank you for your understanding and partnership as we work to keep our families, visitors, and employees safe and healthy during the Coronavirus Pandemic.

Rafael Ochoa, General Manager

As we continue to see reports of improved statistics around COVID-19 in Los Angeles County, the leadership team has reviewed our current protocols and I am happy to share that effective Monday, April 5, 2021, we are making the following changes to our service operations protocols:

  1. Families will now have the option of a graveside service or a large chapel service.
  2. Attendance to a service is limited to 50 attendees (including Rabbi).
  3. Families have the option of using family members as casket bearers on an “all or none” basis. Meaning, Hillside staff, and family members may not be intermingled to create the casket bearer group.

These changes are a result of an extensive conversation with leadership along with guidance from our health agencies. We are regularly reviewing all protocols and will continue to make modifications that align with our goal of making Hillside as safe as possible for our staff, families, and visitors.

As a reminder, below you will find all other protocols previously in place:

  • The family/Rabbi will have the option of when the casket will be placed in its resting place. This is a change from the previous protocol, which called for the immediate placement of the casket.
  • Limiting our scheduling to 3 Funeral Services each day, Sunday through Friday.
  • In order to maintain appropriate social distance, we are limiting in-person meetings to a maximum of 4 family members/guests, and by appointment only.
  • It is required that all members of the public wear a face mask when leaving their house for essential activities. For additional information on this recommendation please see the California Department of Public Health’s public guidance on the use of face masks.
  • The California Department of Public Health directs that “activities such as singing, and chanting negate the risk-reduction achieved through six feet of physical distancing” due to an increased likelihood for transmission from contaminated exhaled droplets. If families choose to have singing or chanting at the service, it is required to be conducted outdoors with a much greater physical distance than six feet, with a maximum number of guests and clergy of 50 people and while keeping face coverings on.

Again, these changes are a result of an extensive conversation with leadership along with guidance from our health agencies. We are regularly reviewing all protocols and will continue to make modifications that align with our goal of making Hillside as safe as possible for our staff, families, and visitors.

As a reminder, below you will find all other protocols currently in place:

Due to measures we have taken that impact staffing levels, inquiries and requests may encounter a delay. We continue to strive to provide the best service possible and appreciate your patience during these difficult times

As we continue to follow the developments around the COVID-19 pandemic, the safety of our families, staff, and visitors is of the utmost importance. Over the past months, we have made several adjustments to our operation in order to comply with recommendations and mandates from a number of local and state agencies. In accordance with a recent order issued by the Los Angeles Department of Public Health and the California Department of Public Health, Hillside Memorial Park is implementing the following recommendations:

  • For the health and safety of families, guests, and our employees, all funeral services at Hillside Memorial Park must be conducted at the graveside.
  • Families will now have the option of a Graveside or Chapel service.
  • Only the Large Chapel will be used for Chapel services.
  • Services will be limited to up to (50) people for either a Graveside or Chapel service.
  • Limiting our scheduling to 3 Funeral Services each day, Sunday through Friday.
  • In order to maintain appropriate social distance, we are limiting in-person meetings to a maximum of 4 family members/guests, and by appointment only.
  • It is required that all members of the public wear a face covering when leaving their house for essential activities. For additional information on this recommendation please see the California Department of Public Health’s public guidance on the use of face masks.
  • The California Department of Public Health directs that “activities such as singing, and chanting negate the risk-reduction achieved through six feet of physical distancing” due to an increased likelihood for transmission from contaminated exhaled droplets. If families choose to have singing or chanting at the service, it is required to be conducted outdoors with a much greater physical distance than six feet, with a maximum number of guests and clergy of 50 people and while keeping face coverings on.

In addition to the aforementioned information, we continue to uphold the following measures previously put into place:

  • Chairs for services will be placed 6 feet apart
  • Families have the option of using family members as Casket Bearers on an “all or none basis”. Meaning, Hillside staff, and family members cannot be intermingled to create the casket bearer group.
  • Sharing of shovels for the placement of Earth is permitted but families are asked to either use disposable gloves (available at the site) and/or sanitize their hands with hand sanitizer (available at the site) prior to use of the shovels.
  • Administration Lobby hours from 8:00 am to 5:00 pm
  • Maintaining our visiting hours from 8:00 am to 5:00 pm

As we continue to see reports of improved statistics around COVID-19 in Los Angeles County, the leadership team has reviewed our current protocols and I am happy to share that effective Wednesday, March 10, 2021, we are making the following changes to our service operations protocols:

  1. Sharing of shovels for placement of earth: Gloves are no longer required by family members in order to share a shovel. We will still have gloves available at the site along with hand sanitizer for those that prefer one over the other.
  2. Placement of casket at the site: Families/Rabbis will now be given the option of when they would like the casket placed in the site. This is a change from our prior protocol, which called for the immediate placement followed by the service.

 

Additionally, Hillside has previously implemented the following steps to help prevent the spread of Coronavirus and other infectious diseases:

  • Expanded our janitorial services to provide more frequent cleaning of public areas.
  • All Hillside restrooms continue to be stocked with sanitizing products including soap and paper towels.
  • Hillside’s HVAC system utilizes high-grade filters that run throughout the day in our buildings, and chapels, in our efforts to reduce the number of contaminants and viruses floating through these areas.
  • We are practicing and encouraging social distancing.
  • Family Service Counselors and Family Service Advisors have been asked to conduct as much of their arrangements with families over the phone.
  • We are greatly reducing in-person meetings that involve non-essential business visitors and utilizing virtual meeting tools when appropriate.
  • Hillside continues to enforce our “If you are sick, stay home” policy.
  • Employees are asked to inform Human Resources if they are planning or have traveled to countries considered by the Centers for Disease Control and Prevention to be high-risk areas for exposure to the coronavirus.
  • For out of state travel, employees should inform Human Resources prior to travel for the latest travel quarantine protocols
  • Deploy contingency plans in order to process filings of permits in response to the closure of in-person health department filings.
  • Working with our staff in order to accommodate any appropriate mandates and recommendations set forth by governing agencies.

We urge our staff, families, and visitors that while currently, we remain open for services and visitation, please continue to exercise personal sanitary and hygiene recommendations:

  • Always keep your face mask on unless you are outdoors and socially distanced (6 feet) from those not in your household.
  • Wash your hands often and for at least 20 seconds using soap and water or use hand sanitizer with at least 60% alcohol.
  • Cough or sneeze into your flexed elbow or tissue and wash your hands immediately after.
  • Avoid touching your face.
  • Practice social distancing and maintain a personal distance of at least 6’.
  • If you are feeling sick, stay home.

 

Thank you all for your continued patience and support as we work together to keep ourselves and each other safe and healthy.